| 发明名称 |
Remote Support of a Device |
| 摘要 |
A support tool is received by a first device from a second device. In a user interface at the first device, information is presented regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue. |
| 申请公布号 |
US2016210033(A1) |
申请公布日期 |
2016.07.21 |
| 申请号 |
US201314911280 |
申请日期 |
2013.10.09 |
| 申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
GAGNERAUD ERIC;GILBERT HERVE;ROSA CESAR AUGUSTO;DeROOS STEPHEN M |
| 分类号 |
G06F3/0484;H04L29/08;G06F17/22 |
主分类号 |
G06F3/0484 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method of providing remote support, comprising:
receiving, by a first device from a second device over a network, a support tool; presenting, at the first device, a user interface provided by the support tool; presenting, in the user interface at the first device, information regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue; and sending, by the first device, at least one image of the user interface to the second device for display at the second device, the at least one image containing the presented information. |
| 地址 |
Houston TX US |
