背景敏感服务层级协定之互动式规范、供应在服务层级协定所规定之服务交付事件期间所需之资源、以及监视在服务交付事件期间遵守服务层级协定之METHODS AND APPARATUS FOR INTERACTIVE SPECIFICATION OF CONTEXT-SENSITIVE SERVICE LEVEL AGREEMENTS; FOR PROVISIONING OF RESOURCES REQUIRED DURING SERVICE DELIVERY EVENTS REGULATED BY SERVICE LEVEL AGREEMENTS; AND FOR MONITORING COMPLIANCE WITH SERVICE LEVEL AGREEMENTS DURING SERVICE DELIVERY EVENTS METHODS AND APPARATUS FOR INTERACTIVE SPECIFICATION OF CONTEXT- SENSITIVE SERVICE LEVEL AGREEMENTS; FOR PROVISIONING OF RESOURCES REQUIRED DURING SERVICE DELIVERY EVENTS REGULATED BY SERVICE LEVEL AGREEMENTS; AND FOR MONITORING COMPLIANCE WITH SERVICE LEVEL AGREEMENTS DURING SERVICE DELIVERY EVENTS

摘要

在本发明之第一目的中,方法和装置实现用以互动地具体指定用来规范交付(delivery)服务至如电脑系统之服务层级协定之图形化使用者介面,互动式图形使用者介面让使用者在特定服务交付背景可完成服务的层级下,观看改变服务交付变数之値所产生的效应。在第二目的中,本发明之方法及装置供应服务交付所需之资源,在此第二目的中,本发明之方法及装置根据背景选择一服务交付模型,所选之服务交付模型用来供应在服务交付期间所需之资源。在第三目的中,本发明之方法及装置于服务交付事件期间监视服务层级协定的完成度(compliance),在既定服务交付无法遵守在控制服务层级协定中具体指定之服务层级属性的例子中,本发明之方法及装置采取更正的行动。