| 摘要 |
PROBLEM TO BE SOLVED: To appraise depending on the actual degree of service by a person in charge of help desk in consideration of customer's inquiry content raised to the help desk and the inquiry situation. SOLUTION: A user terminal 1 transmits inquiry information from a customer to a help desk 2. The help desk 2 registers the date and time of the reception of the inquiry information, reception person's name, inquirer's name, inquiring content, customer's priority, and the reproducibility of inquiry information to an inquiry information database D1, and then resumes usual help desk work. An appraisal conducting part 3, referring to point information stored in a priority information database D2 and responding time/reproducibility database 3, appraises a reception person's personal achievement by a multiplication method and an addition method, and stores the appraisal result in a personal appraisal information database D4. |
