ANALYTICS PLATFORM FOR AUTOMATED DIAGNOSIS, REMEDIATION, AND PROACTIVE SUPPORTABILITY

摘要

Automatic remediation is provided to a serviced system. Selected system information associated with the serviced system is received. A set of one or more symptoms is generated using the selected system information. A knowledge repository is searched using the set of symptoms to identify a root cause. A remediation package corresponding to the root cause is obtained and, if permitted, the remediation package is caused to be performed on the serviced system.

主权项

1. A method for providing automatic remediation to a serviced system, comprising:
receiving feedback from an automated support agent of the serviced system, wherein the feedback indicates that a previously sent remediation package did not resolve an issue of the serviced system; receiving a second set of selected system information associated with the serviced system; generating a set of one or more symptoms using the second set of selected system information; creating an issue package that includes the set of one or more symptoms that allows a remediation package to be added; and if permitted, causing the remediation package of the issue package to be performed on the serviced system.