METHOD FOR CONTROLLING A VOICE APPLICATION THROUGH A WEB INTERFACE

摘要

A method for providing voice application and voice application system infrastructure component testing is presented. The present invention allows a contact center manager to view data, graphs, reports, and alert information in real-time, and further allows the manager to remotely configure and schedule alerting and testing of the voice application as well as allowing the manager to select an immediate retest of the application via a web browser from any web-accessible computer.