发明名称 |
SYSTEM AND METHOD FOR PROVIDING CUSTOMER CONTACT SERVICES THROUGH A CUSTOMER CONTACT SERVICES NODE/INTERNET GATEWAY |
摘要 |
A customer contact service node/Internet gateway (CCSN/IG) (104) connects a user (103) to the services and to information from a provider (108) via Internet (100). The user (103) can thereby get information about the services and can initiate service changes and can get user-specific information.
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申请公布号 |
CA2260158(A1) |
申请公布日期 |
1998.01.29 |
申请号 |
CA19972260158 |
申请日期 |
1997.07.23 |
申请人 |
BELL COMMUNICATIONS RESEARCH, INC. |
发明人 |
NOVAK, THOMAS S.;MARTIN, MICHAEL A.;SMYK, DAREK A.;ELY, THOMAS CHAMBERS |
分类号 |
G06F13/00;G06Q10/00;G06Q30/00;G06Q50/00;H04L12/66;H04L29/06;H04M3/00;H04M3/38;H04M3/42;H04M3/51;H04M7/12;H04M11/00;H04Q3/00;(IPC1-7):H04L12/12 |
主分类号 |
G06F13/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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