发明名称 Managing reputations
摘要 In general, a method includes enabling a user to specify a rule that causes a message to be formed, the rule being based on a reputation of a product and the reputation being based on information, from an online source, that is indicative of the reputation of the product.
申请公布号 US9384501(B2) 申请公布日期 2016.07.05
申请号 US201213722402 申请日期 2012.12.20
申请人 Accenture Global Services Limited 发明人 Capuozzo Giuseppe;Onorato Orlando;Borghini Marco
分类号 G06Q30/02;G06Q10/06;G06Q30/06;G06Q10/10 主分类号 G06Q30/02
代理机构 Fish & Richardson P.C. 代理人 Fish & Richardson P.C.
主权项 1. A method comprising: enabling, with a processing device, a user to specify a rule for forming a message about a reputation associated with a product, the rule defining conditions under which the message is to be transmitted and specifying a template to use to generate the message, the conditions comprising a threshold value of a reputation score of the product; enabling, with the processing device, the user to specify source definitions, wherein the source definitions comprise: a Uniform Resource Locator (URL) associated with an online source; anda script file comprising parsing rules; extracting, by a web crawler, multiple different reviews of the product from the online source using the parsing rules, where the multiple different reviews of the product are indicative of one or more aspects of the reputation associated with the product; determining, by a reputation determination engine, a reputation of the product based on the multiple different reviews of the product using reputation metric definitions to generate the reputation score, wherein the reputation metric definitions comprise rules defining a categorization of the content of the multiple different reviews; determining, by the processing device, whether the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule; in response to determining that the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule, identifying, by the processing device, the template specified by the rule, where the template comprises one or more placeholders for dynamic content and pre-defined text to include in the message; forming, by the processing device, the message about the reputation associated with the product based on replacing the one or more placeholders of the template with content from a review of the multiple different reviews; and transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from.
地址 Dublin IE