| 摘要 |
The present invention relates to a rule-based decision support system (1) which comprises a layered data architecture that is obtained by location-based analysis and convergences so as to be used in call centers of mobile operators. The said system (1) comprises: complaint receiving unit (3), bulletin service (4), alarm service (5), coverage layer (6), work order layer (7), loss area layer (8), density layer (9), decision support unit (10). |
