发明名称 |
Negotiated routing in telephony systems |
摘要 |
A telephone call distribution system for determining destination for an incoming telephone call in a telephony network including a service control point (SCP) operates with a plurality of workstations each comprising a telephone coupled to the telephony network and a proximate computer station having a video display unit (PC/VDU), the PC/VDO connected to the SCP via a wide range area network (WAN), and a personal router associated with each PC/VDU. The SCP broadcasts data pertaining to the incoming telephone call and a request for a destination to individual ones of the PC/VDUs via the WAN, and the personal routers negotiate a destination based on individual routing rules and the data pertaining to the call. At least one of the individual routers responds to the SCP with a destination for the call. In some instances the workstations are associated with a call center, and the call center may be CTI-enhanced. Individual routers in this instance may be exectued on a server on a local area network connecting workstations at the call center, the server providing individual routers to workstations in a client-server relationship. |
申请公布号 |
AU1276799(A) |
申请公布日期 |
1999.06.07 |
申请号 |
AU19990012767 |
申请日期 |
1998.10.23 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
IGOR NEYMAN;ALEC MILOSLAVSKY |
分类号 |
H04M3/42;H04M3/00;H04M3/436;H04M3/523;H04M7/00;H04Q3/00;H04Q3/64 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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