METHOD AND SYSTEM FOR AUTOMATED COLLECT CALL MESSAGING

摘要

Method and apparatus allow a caller to contact a called party with a collect call whether or not the called station is answered or is busy. When the caller dials a collect call access code, the call is routed to a messaging platform which collects the call information and attempts to complete the call. If there is no answer or if the called station is busy, the messaging platform retains control of the call and automatically prompts the caller to enter a name and a message to be delivered to the called party. After the name and message have been entered, the caller is given a confirmation number, if desired, which allows the caller to determine whether the called party has received the message. The messaging platform repeatedly attempts to deliver the message by calling the called party. Upon the call being answered, the messaging platform identifies the caller and prompts the called party to accept or refuse the collect message. If the called party accepts the message, the messaging platform plays it and the called party is charged for the message.