METHOD, COMPUTER READABLE MEDIUM, AND SYSTEM FOR ASSISTING A CUSTOMER IN MAKING PURCHASES

摘要

A method of assisting a customer in making purchases includes receiving a voiced call from the customer at an automated voice services node. Voice instructions from the customer are received through the received voiced call at the voice services node. The voice instructions pertain to the purchase to be made for the customer. The voice instructions are interpreted to generate instruction data. A stored customer profile is located. The customer profile provides governing data for purchases for the customer. An automated purchase is initiated over a communications network in accordance with the instruction data and customer profile.