| 摘要 |
PROBLEM TO BE SOLVED: To support a user in the maintenance of equipment and also to facilitate the management of the maintenance information on the production side by reproducing the explanation information acquired based on the identification information that specifies the types, the failure states, of devices included in a message received from an information management device by means of a specific reproduction device. SOLUTION: When a device 14-1 having a failure sends a message including an identifier specifying its own device and an identification symbol showing the failure to a mail device 11 via a domestic network 31, the device 11 sends the identifier of the device 14-1 to a device information management server 3 and acquires the address of the corresponding maintenance information server 2. Then the identifier and symbol are sent to the server 2, and the corresponding explanation information is acquired and stored as a mail. Thereafter, if the mail is accessed by a user via a TV 13 containing an information reproduction function, the device 11 reproduces the explanation information to a device of the accessing side in response to the user's access. |
