Host Standards for Providing Listings

摘要

Methods and systems for enforcing host standards in a reservation system. In one embodiment, a reservation system provides two methods of communication between a potential guest and a host, hard communications and soft communications. The reservation system associates both types of communication with threads, each thread associated with the host and an associated reservation. The reservation system determines suspension metrics for each host based on the communications of the threads they are associated with. When the suspension metrics associated with a host satisfy one or more suspension criteria, the reservation system issues a suspension to the host.

主权项

1. A method comprising:
receiving a plurality of communications between potential guests of a host providing listings in a reservation system, each communication comprising a timestamp; storing the communications in a communication database; accessing the communications database to identify a set of communications from a same one of the potential guests to the host; assigning a thread timestamp and a thread identifier (ID) to each subset of communications from the set having timestamps received within a threshold period of time of each other; adding the thread ID and thread timestamp to the communications database; accessing the communication database to calculate at least one suspension metric for the host, each suspension metric calculated based on the organization of communications by thread ID; storing the suspension metrics in a host database; and responsive to the suspension metrics meeting a threshold suspension condition, suspending the host in the reservation system.