| 摘要 |
A method of providing an automated remote IT network support service is provided. The method has the following steps: Information about a customer's IT infrastructure is collected. A data representation of at least part of the IT infrastructure is generated from the collected data. The data representation is transferred to a support service provider via a network connection. The data representations taken at different points in time are compared to find differences and changes of the IT infrastructure. The differences found between said data representations are analyzed. The results of the analysis are provided.
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