Method for decoupling caller routing services and off-net data acquisition

摘要

Call routing system and method for routing calls based upon a calling party's location. The call routing system includes a communication interface structured and arranged to receive an incoming call, a routing network interface structured and arranged to route the incoming call to a termination point based upon a current location of the calling party, a location based service interface through which a query is transmitted to a location based service to request location data associated with the current location and through which a response including the location data is received from the location based service, and a processor structured and arranged to execute instructions to route the incoming call to a closest termination point to the current location based on the location data. The calling party's call does not originate over a land line device.

主权项

1. A call routing system for routing calls based upon a calling party's location, the call routing system comprising:
a communication interface structured and arranged to receive an incoming call; a routing network interface structured and arranged to route the incoming call to a termination point based upon a current location of the calling party; a location based service interface through which a query is transmitted over an Internet protocol based network to a service endpoint hosted by a server of a location based service provider to request location data associated with the current location of the calling party and through which a response including the location data is received from the location based service provider over the Internet protocol based network; a processor structured and arranged to execute instructions to route the incoming call to a closest termination point to the current location based on the location data; and a database storing a plurality of sounds and a processor that transmits at least some of the plurality of sounds to the calling party in a time period between the query transmission to and the response received from the location based service provider, wherein the incoming call does not originate over a land line device.