| 摘要 |
PROBLEM TO BE SOLVED: To make it possible to provide a support center with exact information on a state of an equipment from a user so that a user can made a request and inquiry for repair correctly and efficiently and the support center can also provide support for the user quickly and exactly. SOLUTION: This equipment management method sends out a setting acquisition command to a printer (step S102), reads setting data ALL- SET (Step S103), issues an unsolicited status creation command (step S104), and when read data is of an unsolicited status S (step S105), it judges whether or not the data shows a fatal error (step S111), and if the result is YES, a communication method M to a support shop, the name of the support shop SN, and an address Q of the support shop are read (step S112), and the setting data ALL- SET is written in an error record file B (step S113). Next, a notice message to a user is generated to notify a user of it (step S114). |
