Call center system, method for receiving calls, and a computer program thereof

摘要

The customer inputs the customer's identification data to the customer's terminal (7). The customer's terminal sends the input identification data to the server (2). The server (2) acquires from the database (3) historical information of the customer corresponding to the identification data. The server (2) sends the acquired historical information to the customer terminal (7). The customer terminal (7) displays the historical information by a browser. By doing this, the customer is able to select a desired operator based on the displayed historical information. The customer terminal (7) sends the selected operator information to the server (2). The server (2) connects the operator terminal of the selected operator to the customer terminal (7). The PBX (4) connects the operator telephone of the selected operator to the customer telephone (8).