<p>A method and system of routing calls is disclosed. In a particular embodiment, the method includes prompting a caller of a call for caller information with a first system. The first system has a first interface characteristic. The method further includes selecting a destination for the call based on the caller information. The destination has a second interface characteristic. The method also includes identifying a call interface characteristic change based on a difference between the first characteristic and the second characteristic, and advising the caller of the call interface characteristic change prior to routing the call.</p>
申请公布号
WO2006062854(A2)
申请公布日期
2006.06.15
申请号
WO2005US43789
申请日期
2005.12.02
申请人
SBC KNOWLEDGE VENTURES, L.P.
发明人
KNOTT, BENJAMIN, ANTHONY;BUSHEY, ROBERT, R.;KORTH, SARAH