Evaluating and Servicing Problematic Cash-Handling Machines

摘要

A method of tracking repeated performance problems in a machine is disclosed. The method comprises storing the faults in a computer memory, and assigning a classification value to the machine based on the frequency and number of the faults. Based on the classification value of the cash handing device it is determined whether the cash handing device needs to be serviced. The faults can be related to one of the hardware, the cash reject rate, image handling, crash rate, user claim rate, and check handling accuracy of the machine.

主权项

1. A method comprising:
determining whether a determined fault exists in a cash-handling machine; when the determined fault occurs, assigning a first chronic value to the cash-handling machine based on a predetermined set of criteria, wherein a plurality of chronic values includes the first chronic value; when the cash-handling machine is assigned the first chronic value and the cash-handling machine operates without faults for a first predetermined time period without servicing, re-assigning a second chronic value to the cash-handling machine, wherein the second chronic value corresponds to a less problematic condition than the first chronic value; and when the cash-handling machine is assigned the first chronic value and the cash-handling machine remains problematic for a second predetermined time period, re-assigning a third chronic value to the cash-handling machine, wherein the third chronic value corresponds to a more problematic condition than the first chronic value.