| 主权项 |
1. A method, comprising:
receiving, at a technical support center, first configuration information representative of a configuration of a personal computer at a first time, the configuration comprising at least one of hardware attributes, software attributes, or firmware attributes of the personal computer, and wherein the first configuration information is determined by, and stored at, the personal computer; storing the configuration information at a configuration management database (CMDB) accessible to the technical support center; receiving, at the technical support center, encoded information representative of a change in configuration of the personal computer relative to the configuration of the personal computer at the first time, the encoded information determined by the personal computer and representing a subset of configuration information categories for the personal computer stored at the CMDB, the encoded information comprising an alphanumeric string to simplify communication of the change in configuration to an operator at the technical support center by a user of the personal computer via a configuration update device, the communication including at least one of verbal recitation or keyboard-enabled transmission of the alphanumeric string; decoding the encoded information at the technical support center to produce decoded information, the decoding initiated by the operator; and determining, at the technical support center, a change to the configuration of the personal computer relative to the configuration at the first time based on the decoded information and based on the first configuration information. |
