AUTOMATICALLY HANDLING NATURAL-LANGUAGE PATIENT INQUIRIES ABOUT HEALTH INSURANCE INFORMATION

摘要

A system for responding to natural-language inquiries is described. The system accesses a textual natural language inquiry originated by a user. For each of one or more inquiry attributes, the system extracts from the textual natural language query a value for the inquiry attribute. The system uses the extracted inquiry attribute values to construct one or more HIPAA requests seeking information relevant to the inquiry. The system submits the constructed requests to a payer computer system. In response to submission of the constructed requests, the system receives from a payer computer system one or more HIPAA responses. Using information contained by at least one of the received HIPAA responses, the system generates a textual natural language response.

主权项

1. A method in a computing system for respond to natural-language inquiries, the method comprising:
accessing a textual natural language inquiry originated by a user; for each of one or more inquiry attributes, extracting from the textual natural language inquiry a value for the inquiry attribute; using the extracted inquiry attribute values to construct one or more HIPAA X12 270 requests seeking information relevant to the inquiry; submitting the constructed requests to a payer computer system; in response to submission of the constructed requests, receiving from a payer computer system one or more HIPAA X12 271 responses; and using information contained by at least one of the received HIPAA responses, generating a textual natural language response.