| 摘要 |
<p>A computer-based telephone integration system for providing various telephone-related services is disclosed. The computer-based telephone integration system includes a processing unit and memory storing system software. The system software includes a control object for determining call information pertaining to an incoming telephone call and for searching for a service object to perform a telephone service corresponding to the determined call information, and a plurality of service objects, each of which defines the behavior of a telephone service. The computer-based telephone integration system includes a database which, in response to the determined call information, provides an identification of a link library having therein the service object corresponding to the desired telephone service to perform. Subsequent to accessing the identified link library by the control object, the service object is executed, thereby providing the desired telephone service to the caller.</p> |
