METHOD AND APPARATUS FOR PROVIDING CONTEXTUAL SUPPORT TO A MONITORED COMMUNICATION

摘要

A system [ 100 ] includes a database [ 130 ] to store a user profile for a user [ 140 ]. The user profile contains user-specific information. An intelligent agent [ 120 ] monitors a conversation involving the user for at least one keyword. In response to detecting the at least one keyword, the intelligent agent: (a) searches the user profile for at least one item corresponding to the at least one keyword; (b) retrieves the at least one item from the user profile; and (c) determines a relevance between the at least one keyword and the at least one item. An application communication element [ 135 ] communicates application information corresponding to the at least one item to an application program in response to the relevance exceeding a predetermined threshold.