| 摘要 |
PROBLEM TO BE SOLVED: To provide a call center system capable of appropriately ranking customers.SOLUTION: A call center system includes: a customer list DB 120 for storing a customer list in which a stage indicating a step of handling by a person in charge is associated with a customer as the target of an outbound task; customer stage acceptance means 102 for accepting the stage of the pertinent customer after the handling of the customer by the person in charge; progress degree calculation means 103 for contrasting the pre-handling stage and post-handling stage of the customer stored in the customer list DB 120 to calculate the degree of progress indicating the progress of the stage of the pertinent customer by the pertinent handling; a person-in-charge evaluation determination means 104 for determining the evaluation of the person in charge who has handled the customer in accordance with the degree of progress calculated by the progress degree calculation means 103; and a customer rank determination means 105 for determining the rank of the pertinent customer in accordance with the degree of progress calculated by the progress degree calculation means 103 and the evaluation determined by the person-in-charge evaluation determination means 104. |
