Associating user accounts with source identifiers

摘要

This disclosure describes a system for associating user accounts with source identifiers included in communication requests received from users of those user accounts and using that information to later identify potential user accounts. For example, when a user contacts a support network, such as a call center, the source identifier (e.g., telephone number) may be identified. Once the user initiating the communication request is verified and the corresponding user account identified, the source identifier may be associated with the identified user account. By establishing and storing a relationship between the source identifier and the verified user account, if the user later again initiates a communication request that includes the same source identifier, that user's user account may be quickly identified to the agent, thereby simplifying verification.

主权项

1. A computer-implemented method for identifying a user account from source information, comprising:
under control of one or more computing systems configured with executable instructions,
receiving a communication request including:
a source identifier having a coordinate location or a telephone number; anda request that a telephone call be initiated to the telephone number, wherein the communication request is initiated from a computing device, and wherein the source identifier of the communication request includes the telephone number for a device other than the computing device; anddetermining a plurality of potential user accounts based at least in part on:
a source identifier of a verified prior communication request, wherein the verified prior communication request was previously verified as being associated with at least one of the potential user accounts based at least in part on a confirmation input by a human agent; andthe coordinate location or the telephone number of the source identifier of the communication request; andproviding based at least in part on the plurality of potential user accounts, a listing for display to a second human agent for selecting a user account associated with the communication request, wherein the listing includes:
at least one potential user account of the plurality of the potential user accounts; anduser account information for the at least one potential user account of the plurality of potential user accounts.