SPEECH RECOGNITION METHOD OF AND SYSTEM FOR DETERMINING THE STATUS OF AN ANSWERED TELEPHONE DURING THE COURSE OF AN OUTBOUND TELEPHONE CALL

摘要

A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

主权项

1. A method of determining the status of an answered telephone during the course of an outbound telephone call comprising:
A placing, with an automated calling system, a telephone call to a location having a telephone number at which a target person is listed; B upon said telephone call being answered, initiating a prerecorded greeting which asks for the target person; C receiving a spoken response from an answering person; D performing a speech recognition analysis on said spoken response to determine a status of said spoken response; and E if said speech recognition analysis determines that said answering person is said target person, initiating a speech recognition application with said target person.