发明名称 CUSTOMER RELATIONS CENTRE IN WHICH THE MANAGEMENT AND ALLOCATION OF RESOURCES ARE IMPROVED
摘要 <p>Method of managing resources each having one or more characteristics and, for each characteristic, a given category to which the resource belongs, this method comprising the following operations: a) identifying (101) one or more characteristics required for the resources, b) identifying (102) a group of resources having the required characteristic or characteristics, c) for each resource of said group, and for each characteristic of the resource, associating (103) a time whose value is category-dependent with the category of the resource, d) assigning (104) each resource a temporal quantity, dubbed the adherence, equal to the largest of the times of the characteristics of the resource.</p>
申请公布号 WO2008107221(A1) 申请公布日期 2008.09.12
申请号 WO2008EP50820 申请日期 2008.01.24
申请人 ALCATEL LUCENT;DAVOUST, PASCAL;VERGNOL, ARNAUD 发明人 DAVOUST, PASCAL;VERGNOL, ARNAUD
分类号 G06Q10/00;G06Q90/00 主分类号 G06Q10/00
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