| 摘要 |
A computing apparatus configured in the communication system to store data about advisers, including availability status of the advisers for real time communications with customers, ratings of the advisers by prior customers, compensate rates of the advisers, probability of being connected within a period of time for real time communication with customers, etc. The computing apparatus customizes the selection of lists of advisers for presentation to customers and/or the sequences of the lists to reduce collisions in concurrent requests for connections to same advisers for real time communication connections. The customization may include randomizing top portions of the lists, selecting and/or ranking the advisers in real time based on probability of advisers being connected within a period of time for real time communication with customers, etc. |
| 主权项 |
1. A method implemented in a communication system, the method comprising:
storing, in a computing apparatus configured in the communication system, data identifying
a plurality of advisers,availability of the advisers for real time communications over the communication system, andinformation of the advisers; providing, via the computing apparatus, a user interface to receive user input to request a list of advisers; identifying and ranking, by the computing apparatus, the list of advisers based at least in part on the availability of the advisers, the information of the advisers, and the user input; randomizing, by the computing apparatus, a top portion of the list; presenting, via the computing apparatus, the list with the top portion randomized in the user interface; receiving, by the computing apparatus, a user selection of an adviser from the list; and providing, by the computing apparatus, a real time communication connection between a user of the user interface and the adviser selected from the list. |
