Method and apparatus for quantifying the customer impact of cell tower outages

摘要

A method, computer-readable storage device and apparatus for quantifying a total number of customers impacted by a cellular tower outage are disclosed. For example, the method monitors a plurality of cellular towers, detects a failure of one of the plurality of cellular towers, identifies a subset of the plurality of cellular towers that are included in an affected region, calculates a number of additional customers served by each one of the subset of the plurality of cellular towers that are included in the affected region due to the failure of the one cellular tower, and quantifies the total number of customers impacted by the failure of the one cellular tower by adding the number of additional customers served by the each one of the subset of the plurality of cellular towers that are included in the affected region.

主权项

1. A method for quantifying a total number of customers impacted by a cellular tower outage, the method comprising:
monitoring, by a processor, a plurality of cellular towers; detecting, by the processor, a failure of one of the plurality of cellular towers; identifying, by the processor, a subset of the plurality of cellular towers that are included in an affected region, wherein the subset of the plurality of cellular towers comprises a cellular tower having a statistically significant change in a number of customers that is served by the cellular tower, wherein the statistically significant change comprises:
obtaining, by the processor, an observation of a number of customers over a period of time;identifying, by the processor, a noise component of the observation of the number of customers over the period of time by removing a seasonal trend from the observation of the number of customers over the period of time; anddetermining, by the processor, that the noise component is above a threshold; calculating, by the processor, a number of additional customers served by each one of the subset of the plurality of cellular towers that are included in the affected region due to the failure of the one cellular tower; and quantifying, by the processor, the total number of customers impacted by the failure of the one cellular tower by adding the number of additional customers served by the each one of the subset of the plurality of cellular towers that are included in the affected region.