| 摘要 |
<P>PROBLEM TO BE SOLVED: To solve the problem in a conventional system that Q and A information is treated on text base, and the intention of a question cannot be precisely transmitted. <P>SOLUTION: This system is provided with a server device 1 for storing a know-how holder for question and answer information of screen operation comprising at least one of static image, text and voice and one animation; a first client device 3 connected to the server through a network 2, which records and registers the question information of screen operation in the server device, and further retrieves and browses the answer information of screen operation from the server; and a second client device 3 connected to the server device through the network, which retrieves and browses the question information of screen operation from the server device and records and registers the answer information to the question information in the server device. According to such a structure, the intention of a question can be precisely transmitted, and an answer easy to understand can be obtained. <P>COPYRIGHT: (C)2003,JPO |
