System and method for centralizing outbound communications between an email system and a third party service

摘要

A publisher service is disclosed which centralizes outbound communications between an email system and a third party service. The service receives a recipient response to an enhanced email to be sent to a third party service and acquires the email associated with the recipient response. The service then obtains sending instructions based on the enhanced email and sends the response to the third party service using the sending instructions.

主权项

1. A publisher service method that centralizes all outbound communications between an email system and a third party service and is performed by a publisher service that is separate from the email system and the third party service, the publisher service method comprising:
receiving, from the email system, a recipient response to an enhanced email, received by the email system from the third party service, to be sent to the third party service, the response being an action performed by a user on an interactive element included in or associated with the enhanced email; in response to receipt of the recipient response, acquiring, from a persistent storage, the enhanced email associated with the recipient response; determining whether the retrieved enhanced email includes structured data identifying a transport protocol for interacting with the third party service; in response to a determination that the retrieved enhanced email includes structured data identifying a transport protocol,
creating a response message, including any required response parameters, based on the received recipient response; andsending the response message to the third party service using the identified transport protocol; in response to a determination that the retrieved enhanced email does not include structured data identifying a transport protocol,
creating a response email to the enhanced email based on the received recipient response without requiring a user of the email system to draft a response; andsending the response email to the third party service.