TRANSFER-CONNECT TELEPHONY SERVICES UTILIZING AUTOMATED AUDIO SYSTEMS

摘要

A call re-directing system associated with a call center (1010) integrates a n interface on a computer station (1021) at an agent station (1020) having a telephone (1022), a CTI-application executing on a processor (1012) connecte d to a telephony switch (1011), and a DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destinatio n of a re-routed call and re-associated with the call.