发明名称 |
Returns management systems and methods therefor |
摘要 |
A computer-implemented method for handling a merchandise return request from a customer of a merchant. The method includes receiving customer identification data, the customer identification data being capable of uniquely identifying the customer among customers of the merchant. The method further includes receiving a return transaction definition, the return transaction definition includes at least one of a problem type parameter and a return transaction type parameter. The method additionally includes automatically ascertaining, from a database of items previously ordered, a set of return-eligible items. Each return-eligible item in the set of return-eligible items represents an item of merchandise previously ordered by the customer that conforms to the return transaction definition and predefined return-related business rules of the merchant.
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申请公布号 |
US2003225625(A1) |
申请公布日期 |
2003.12.04 |
申请号 |
US20020159807 |
申请日期 |
2002.05.31 |
申请人 |
CHEW MICHAEL;OBERDORFER ROLAND;MEYER ANDREW A.;WYATT VERNON |
发明人 |
CHEW MICHAEL;OBERDORFER ROLAND;MEYER ANDREW A.;WYATT VERNON |
分类号 |
G06Q30/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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地址 |
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