Cross-channel content translation engine

摘要

An embodiment according to the present invention addresses reusability and alignment of content across channels in a multi-channel virtual assistant, by allowing users to define content on one channel and then have the content fully or partially translated for the other channels using a mix of pre-defined static rules, dynamic rules or machine learning. Content translation is provided based on communications channels, and content translation is performed from one to many formats, optionally in real time. Performing content translation using machine learning provides an advantage that as users work, content translation becomes more precise and covers more elements.

主权项

1. A computer system for content translation, the computer system comprising:
at least one processor operatively coupled to computer memory, the at least one processor configured to include: a user interface comprising a plurality of display interfaces including a base display interface and at least one non-base display interface; a translation module configured to receive, from the user interface, user entered content to provide a first end user experience of an end user, the user entered content formatted as suitable to be presented over a first type of communications channel to provide the first end user experience; a knowledge base comprising at least one translation configuration to translate the user entered content into analogous content to provide at least one other end user experience of the end user, the analogous content formatted as suitable to be presented over at least one respective different type of communications channel to provide the at least one respective other end user experience; the translation module being further configured to consult the knowledge base to translate the user entered content into the analogous content; the translation module being still further configured to provide the analogous content to the user interface to be associated with the user entered content over the user interface; and the translation module being yet further configured to consult the knowledge base to translate at least a user changed portion of content into at least a portion of corresponding analogous content whenever a content change is made over the base display interface, and not to make a display change over the base display interface when a content change is made over the at least one non-base display interface.