Managing experience state to personalize destination visits

摘要

A method for managing distribution of entitlements, such as personalized or enhanced experiences at a destination such a theme park. The method includes receiving a request for experience state management from an experience system that defines an experience provided by the experience system and identifies a single or multiple visitors. The method includes accessing an experience state associated with the identified visitors. The experience state defines experiences the visitor is entitled to receive and a ranked or prioritized listing of these experiences. The method includes responding to the experience system indicating whether the visitor is eligible to receive the defined experience based on their experience state and, when there are two or more eligible visitors, arbitrating amount the members of this eligible group. A feedback loop causes the experience states to be updated to modify the prioritized listings and to update an experience history for use in later arbitrations.

主权项

1. A computer program product including non-transitory computer useable medium and computer readable code embodied on the non-transitory computer useable medium for managing distribution of entitlements, such as personalized or enhanced experiences at a destination, the computer readable code comprising:
computer readable program code adapted to cause a computer to effect receiving a request for experience state management services from an experience system, the request defining an experience provided by the experience system and an identifier for a visitor; computer readable program code adapted to cause the computer to effect accessing from memory an experience state, associated with the identified visitor, including a set of eligible experiences and a ranked order for receiving the eligible experiences; computer readable program code adapted to cause the computer to effect generating a response to the experience system indicating whether the visitor is eligible to receive the defined experience based on the set of eligible experiences in the experience state and the ranked order for receiving the eligible experiences; and computer readable program code adapted to cause the computer to effect, in response to feedback relative to distribution of the defined experience to the visitor, updating the experience state to modify the ranked order, wherein the modifying of the ranked order comprises lowering a ranking of the defined experience relative to other experiences in the set of eligible experiences when the feedback indicates the defined experience was distributed to the visitor.