发明名称 |
Telephone transaction support system and telephone call connection control system |
摘要 |
A telephone transaction support system includes a customer information registration unit for registering information regarding a customer in a database, the information being obtained in a conversation with the customer over a telephone, a feature analyzing unit for analyzing a feature of a voice corresponding to a predetermined word obtained in the conversation with the customer over the telephone, and a password information registration unit for registering information-obtained by the feature analyzing unit as password information in the database, the password information corresponding to the customer in the database. The information regarding the customer for which a transaction over the telephone should be allowed and the password information for the customer can be registered over the telephone.
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申请公布号 |
US6396919(B1) |
申请公布日期 |
2002.05.28 |
申请号 |
US19970825677 |
申请日期 |
1997.03.20 |
申请人 |
FUJITSU LIMITED;ANIMO LIMITED |
发明人 |
SHIMADA TAKASHI;AKITA KIYOFUMI;IDEI SHIGERU |
分类号 |
H04M3/38;H04M3/42;H04M3/493;H04M3/51;(IPC1-7):H04M11/00;H04M3/00 |
主分类号 |
H04M3/38 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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