SYSTEM AND METHOD FOR CUSTOMIZED VOICE RESPONSE

摘要

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.

主权项

1. A method comprising:
analyzing, by a system comprising a processor, interaction information associated with a user and network services to generate country-specific weights associated with the network services; aggregating, by the system, the country-specific weights to generate summary weights; selecting, by the system, an interactive voice response system language model based on the summary weights; and recognizing, by the system, speech received from a device associated with the user by applying the interactive voice response system language model to an interactive voice response system.