Detecting cellular connectivity issues in a wireless communication network

摘要

Various embodiments manage service issues in a wireless communication network. In one embodiment, a plurality of call detail records associated with a wireless communication network is received. The plurality of call detail records is analyzed. At least one pattern from the plurality of call detail records is identified based on analyzing the plurality of call detail records. The at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records. A location associated with the at least one service issue that has occurred is identified based on identifying the at least one pattern.

主权项

1. A method, by an information processing system, for managing service issues in a wireless communication network, the method comprising:
electronically communicating, by the information processing system, with at least one additional information processing system, the at least one additional information processing system monitoring wireless service usage of a plurality of wireless communication devices within a wireless communication network and generating a plurality of call detail records representing the wireless service usage of the plurality of wireless communication devices; obtaining, by the information processing system, the plurality of call detail records from the at least one additional information processing system based on the electronic communication therewith; storing, by the information processing system, the plurality of call detail records in memory; analyzing, by the information processing system, the plurality of call detail records stored in the memory; identifying, by the information processing system based on the analyzing, at least one pattern from the plurality of call detail records, wherein the at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records, wherein identifying the at least one pattern comprises
identifying a sequence of call detail records from the plurality of call detail records, wherein each of the sequence of call detail records was generated within a threshold interval of time,determining that each of the sequence of call detail records is associated with a matching source address and a matching destination address, anddetermining that at least a first base station identified by at least a first of the sequence of call detail records is different than at least a second base station identified by at least a second of the sequence of call detail records; identifying, by the information processing system based on identifying the at least one pattern, a location associated with the at least one service issue that has occurred; and storing, by the information processing system, the location associated with the at least one service issue that has occurred in the memory.