Methods and apparatus for interfacing with a phone system in an on-demand service environment

摘要

Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

主权项

1. A method performed at a client machine in communication with a data provider and in communication with a communications system, the method comprising:
receiving, at the client machine from the communications system, information regarding a communications event associated with the communications system; providing, at the client machine, the communications event information in a first part of a user interface of a web browser; receiving, at the client machine, record information from the data provider; providing the record information in a second part of the user interface, the first part of the user interface and the second part of the user interface being in communication with each other via a cross-domain application programming interface (API), a library associated with the web browser capable of calling the cross-domain API; and communicating a message from the first part of the user interface to the second part of the user interface to update the second part or a third part of the user interface.