Management system, management program, and management method

摘要

A plurality of process content is retained, said process content including identifiers of a plurality of part content included in each process and information which denotes dependencies among the plurality of part content. When information is inputted which designates a first process and the part content of a problem portion which is included in the first process, a process similar to the first process is retrieved. On the basis of whether there is a change in any of the plurality of part content which is included in the retrieved process, an evaluation value of the retrieved process is either incremented or decremented, and the information relating to the plurality of processes is outputted on the basis of the evaluation value.

主权项

1. A management system configured to manage a plurality of management target systems, the management system comprising:
a processor for executing a management program; and a storage resource communicatively coupled to the processor, wherein the storage resource stores: a plurality of process contents for executing operation management of the plurality of management target systems, and use history information that indicates which of the plurality of process contents is used after each of the plurality of process contents; wherein the plurality of process contents comprising: identifiers of a plurality of part contents included in each of the plurality of process contents; and information indicating a dependence relationship between the plurality of part contents, wherein the processor is configured to: retrieve, when information for specifying a first process content that has been executed among the plurality of process contents and information for specifying one of the plurality of part contents that has failed to execute as a problem portion among the plurality of part contents included in the first process content are input, one of the plurality of process contents similar to the first process content from the plurality of process contents stored in the storage resource; increase an evaluation value of the retrieved one of the plurality of process contents when one of the plurality of part contents corresponding to the problem portion among the plurality of part contents included in the retrieved one of the plurality of process contents is different from the one of the plurality of part contents specified as the problem portion; increase the evaluation value of the retrieved one of the plurality of process contents when one of the plurality of part contents corresponding to a data source portion of the problem portion, which is identified based on the dependence relationship between the plurality of part contents among the plurality of part contents included in the retrieved one of the plurality of process contents, is different from one of the plurality of part contents of the data source portion of the problem portion of the first process content; decrease the evaluation value of the retrieved one of the plurality of process contents when one of the plurality of part contents corresponding to a first portion other than any one of the problem portion and the data source portion of the problem portion among the plurality of part contents included in the retrieved one of the plurality of process contents is different from one of the plurality of part contents of the first portion of the first process content; increase the evaluation value of one of the plurality of process contents used after the first process content in any one of the plurality of management target systems based on the use history information; and output information relating to the plurality of process contents based on the evaluation value calculated for each of the plurality of process contents.