Interactive electronic messaging system

摘要

A method and apparatus for interacting with incoming text information, e.g., a user query. The method of the present invention categorizes the incoming text information, and may also provide associated confidence levels with the categorization feature. The categorized information is used to query a database having associated category information with associated threshold values. The confidence levels may also be used when querying the database. The categorized information and corresponding confidence levels are then compared to the threshold value. If the categorized information and corresponding confidence levels equals or exceeds the threshold value then a response is provided by the system and method of the present invention. If the categorized information and corresponding confidence levels does not equal or exceed the threshold value then the system of the present invention will request further information of the user, and the method will repeat until (i) the categorized information and corresponding confidence levels equals or exceeds the threshold value or (ii) the system of the present invention times out.