发明名称 |
METHOD AND APPARATUS FOR FACILITATING COMPREHENSION OF USER QUERIES DURING INTERACTIONS |
摘要 |
A computer-implemented method and apparatus for facilitating comprehension of user queries during interactions include receiving a query input provided by the user. The one or more query terms in the query input are compared with a plurality of content records stored in a database for at least a partial match in relevancy and each content record is associated with a respective comparison result. A score is generated for each content record based on the respective comparison result and a measure of comprehension between the query input and the plurality of content records. The generation of score for each content record configures a set of scores. A confidence state is determined corresponding to the set of scores and a reply is provided to the user in response to the query input based on the confidence state. |
申请公布号 |
WO2016198952(A1) |
申请公布日期 |
2016.12.15 |
申请号 |
WO2016IB00930 |
申请日期 |
2016.06.08 |
申请人 |
INTELLIRESPONSE SYSTEMS INC. |
发明人 |
TERNENT, Chad, Thomas;REDFERN, Darren |
分类号 |
G06F17/30;G06F17/20;G10L15/10;H04M3/493 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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