| 摘要 |
PROBLEM TO BE SOLVED: To improve traceability at the time of providing a maintenance service, and to prevent, by means of a Web statement function with a checklist according to a content of an inquiry from a customer, report processing omission or the like at the time of responding to the inquiry from the customer.SOLUTION: A portal system for providing information to customers includes means 210, 220, 230 for performing checklist allocation processing, checklist past record registration processing, and task progress report processing when a work request for a failure countermeasure on a customer's system or the like is received; associates a checklist in a checklist past record DB 222 with work progress report information in the work progress past record DB 232; discloses a report content of a work progress on the work request or the like via the Internet to a customer of the customer system; and transmits it via an e-mail or the like to the customer. |
