System and method for requesting and providing location-based assistance

摘要

The present invention provides a method for requesting location-based assistance executed on a mobile device of an assistance requester, and a method and system for providing location-based assistance executed on a server of a joint assistance service provider. The present invention integrates mobile positioning and telecommunications technologies to provide assistance provision information. In the present invention, an assistance request module of the mobile device is activated for execution to locate the assistance requester; assistance request information containing the assistance requester's location information is transmitted to the server of the joint assistance service provider. Then, the mobile device is connected to a social networking website or an assistance provider via the server of the joint assistance service provider to receive real-time assistance provision information. The present invention improves conventional assistance request methods as well as assistance provision timings. Also, the assistance request information, containing the assistance requester's location information, is analyzed to provide more accurate assistance-related data to the assistance provider. Therefore, the present invention allows the efficiency of providing assistance to be improved.

主权项

1. A method for requesting location-based assistance executed on a mobile device of an assistance requester, including the following steps:
executing an assistance request module to obtain information on the assistance requester's location, the assistance request module activated via a keyboard of the mobile device; and transmitting assistance request information containing the assistance requester's location information from the mobile device to a server of a joint assistance service provider of an assistance service selected by the assistance requester, the server analyzing the assistance request information and generating an assistance service list containing assistance-related data that is related to the assistance requester's location information based on the assistance request information, the server then providing the assistance service list to the assistance service provider of the assistance service selected by the assistance requester, and the server executing an assistance request dialogue management module to enable an assistance provider to carry out a two-way dialogue with the assistance requester via the server and via an assistance request dialogue interface displayed on the mobile device, and to provide assistance based on the assistance-related data of the assistance service list, wherein the mobile device selects an emergency level of the assistance request information according to the assistance requester's settings and determines a method and frequency of transmitting the assistance request information, and wherein when the assistance request information is of an emergency type, the mobile device executes a tracker program in the background to obtain location updates of the assistance requester and transmits updated assistance request information to the server and an emergency contact person pre-specified by the assistance requester.