发明名称 |
METHODS AND APPARATUS FOR CONTROLLING CALL PULLBACK BY AN AUTOMATIC CALL DISTRIBUTION (ACD) SYSTEM FROM AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM AND FOR ALLOWING AN ACD CALLER TO COMPLETE A CRITICAL TRANSACTION WHILE CONNECTED TO THE IVR |
摘要 |
Methods and apparatus for controlling the ability of an ACD server to pull back a call from an IVR server and for allowing an ACD caller to complete a critical transaction while connected to an IVR include special processing and network signaling which enable the ACD to set a pull back status flag and grant permission to the IVR to request a change in the pull back status flag. An exemplary protocol and message encoding are disclosed
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申请公布号 |
WO02091722(A1) |
申请公布日期 |
2002.11.14 |
申请号 |
WO2002US14222 |
申请日期 |
2002.05.06 |
申请人 |
SIEMENS INFORMATION AND COMMUNICATION NETWORKS, INC. |
发明人 |
STUMER, PEGGY, M.;WODKA, EUGENE, A. |
分类号 |
H04M3/51;H04M3/523;(IPC1-7):H04M3/523 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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