Remote claims adjuster

摘要

Various aspects of the subject technology relate to systems, methods, and machine-readable media for investigating an insurance claim. A system may be configured to perform operations including establishing a video conferencing session with a mobile device associated with an insurance product and providing a user interface configured to provide a claims adjuster with remote control of a set of functions on the mobile device associated with the insurance product during the video conferencing session. The operations further include receiving, via the user interface, instructions for requesting the mobile device to perform at least one function in the set of functions on the mobile device and transmitting, to the mobile device, a request to perform the at least one function on the mobile device.

主权项

1. A method for investigating an insurance claim, the method comprising:
establishing, with an insurance claim application stored in a memory of a mobile device associated with a user, a video conferencing session between the mobile device and a system associated with a claims adjuster; providing, for display, a user interface on the system to enable control of a set of functions on the mobile device associated with the user during the video conferencing session, wherein the set of functions comprises control, at the mobile device including a camera, the capture of an image with the camera; receiving, via the user interface, instructions for requesting the mobile device to capture the image; transmitting, during the video conferencing session and based on the received instructions, a request via a wireless channel to the mobile device, wherein the request indicates to the mobile device to capture the image by the mobile device, wherein the request is configured to cause the mobile device to capture the image in response to the request; receiving, in response to the transmitted request, the image from the mobile device; determining at least one connection metric for the video conferencing session; and adjusting, based on the at least one connection metric, the video conferencing session wherein the adjusting of the video conferencing session comprises at least one of switching from a bi-directional video stream in the video conferencing session to a uni-directional video stream, switching from a video stream in the video conferencing session to an audio stream, or switching from an audio stream in the video conferencing session to text communications.