Systems and methods for managing incoming calls

摘要

A system is provided that provides for the prioritization of incoming calls to a communications device based on respective caller profiles. Each profile may include a caller priority value. The system may prioritize an incoming call based on the priority value. The priority value may be updated manually or automatically in accordance with a variety of factors. While the communications device receive an incoming call while an existing call is active, the communications device may request a call management command at the communications device or provide a notification that an incoming call has been received and is pending in accordance with the respective caller profile.

主权项

1. A method, performed by one of a communications device and a computer server, the communications device associated with a user and in communication with the computer server over a communications network, comprising:
receiving an incoming call at the communications device from a second communications device, the incoming call comprising caller identity information; determining a correspondence between the caller identity information and a respective caller profile; determining a call priority value based on the respective caller profile and comparing the call priority value with a predetermined level; and when the call priority value is above the predetermined level:
transmitting a predetermined message to the second communications device requesting an indication of incoming call importance, the predetermined message based at least partly on the respective caller profile;receiving, from the second communications device, incoming call importance data in response to the predetermined message, andin accordance with the incoming call importance data received from the second communications device, prioritizing the incoming call in a call queue.