Intelligent household system based on call centre and implementation method thereof

摘要

An intelligent household system based on a call center and an implementation method includes a subscriber registration component which is configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number. The system further includes a call center which is configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal. The system further includes a home terminal which is configured to execute the received subscriber operation command. The intelligent household system based on the call center and the implementation method essentially have no requirements for a subscriber side, monitor an intelligent household device based on a call center, and reduce the use threshold of subscribers.

主权项

1. An intelligent household system based on a call centre, the intelligent household system comprising:
a subscriber registration component, configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number, and set up for a subscriber a voice/video navigation menu file to be called by the call centre; the call centre, configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal; and the home terminal, configured to execute the received subscriber operation command; wherein the call centre comprises an automatic service component, a voice/video menu conversion component, a media service component, and an interface control component, wherein the automatic service component is configured to interact with a subscriber terminal, call a voice/video navigation menu corresponding a navigation menu selection instruction input from the media service component according to the navigation menu selection instruction input by a subscriber, and is further configured to generate the subscriber operation command according to the operation of the subscriber on the voice/video navigation menu and send the generated subscriber operation command to the interface control component; the voice/video menu conversion component is configured to interact with the subscriber registration component to convert the voice/video navigation menu file obtained from the subscriber registration component into the voice/video navigation menu; the media service component is configured to store the voice/video navigation menu to be called by the automatic service component; and the interface control component is configured to send the received subscriber operation command to the home terminal corresponding to the subscriber number according to the binding relationship between the subscriber number and the home terminal.