Telecommunications network having resident ability to pre-book scheduled call back services

摘要

Automated call booking, call reconnection and diary booking services are described with reference to an intelligent network. The network includes service switching points (SSP) and a service control point (SCP) includes a number of intelligent peripherals (IP) arranged to provide services to customers. On receipt of an access code from a customer line, the SSP refers the request to the SCP which directs connection of IPs to obtain instructions from the customer. In one case, the customer can pre-book an automated telephone conference call at a specified date and time (or at regularly recurring intervals). An alternative service enables a customer to request reconnection of a call currently in progress at a specified later time or after a pre-determined period. A voice record and replay facility enables useful alarm call information to be stored.