IVR engagements and upfront background noise

摘要

Embodiments of the present invention pertain to reducing or eliminating speech recognition error when background noise is detected at a caller's location. For example, when background noise is detected at the caller's location, the caller may be prompted to use dual-tone multi-frequency (DTMF).

主权项

1. An apparatus, comprising:
memory comprising a set of instructions; and at least one processor, wherein the set of instructions, when executed by the at least one processor, are configured to cause the apparatus to:
listen for background noise at a location of a caller when a call is received,determine whether there is a sufficient degree of background noise at the location of the caller prior to playing a message to the caller,determine whether the sufficient degree of background noise at the location of the caller would make speech recognition impossible based on a signal strength of the background noise, andprompt the caller to use dual-tone multi-frequency (DTMF) when the signal strength of the background noise is determined to be excessive.